As former employees of IBM, BellSouth and AT&T, our consultants have worked with industry leaders in this growing industry. With over twenty years experience in the call center environment, we can support your operation with the following:

* Sales and customer service training
* Center management and program development
* Client systems development and training delivery
* Remote monitoring for quality assurance

Our trainers can teach questioning and listening techniques that increase sales and improve customer service.
"This quarter has reflected that all branches and the call center accomplished scores ranging from 94%-156%. All exceeded their target scores and received bonuses. Last year only 50% made their goals. These are the best scores we have ever experienced The Bank's first quarter earnings are proof that training really works!"
Belinda Mitchell, V.P. Branch Sales & Training American National Bank

Our coaching can improve productivity:

* Immediate feedback on improvement opportunities
* Faster acclimation of new hires
* Better morale and employee retention

Through remote monitoring, we can provide:

* Detailed monthly reports that identify areas for improvement
* A "snapshot" of how your company is represented
* Feedback on program and training effectiveness

Call centers with solid training programs that include monitoring for quality assurance, have better customer retention, better employee morale, and higher productivity.

Contact us for more information.