Every workplace has them—those people who are consistently difficult. Sometimes it’s easier not to deal with them! Unfortunately, when we resort to avoidance, we’re leaving good resources “on the table” and overusing the others. This one-day workshop will give you insight into the elements that influence difficult behavior, and allow you to recognize and deal with it’s causes. You will gain insight into:

Key Benefits

How to recognize your influence on employee/coworker behavior

Identifying the underlying reasons for the behavior

Techniques for focusing on the problem instead of the person

Using listening and communication skills to build trust and mutual respect

How to respond to outbursts and rampages

Understanding how to prevent disagreements from escalating into arguments

Understanding different styles of communication

The workshop includes an assessment tool, and several activity-based initiatives to help participants understand the principles of behavior management