This course will teach employees at all levels to negotiate successfully by developing a “Win/Win” philosophy. Participants will learn and practice essential skills including:
How to deal with people who don’t play fair
The characteristics of a successful negotiator
Tools to manage conflict
Critical mistakes in negotiations
The role of effective listening
The art of building rapport
How to find the “third alternative”

Delivery method:
Short lectures, group discussions, case studies

Maximum Enrollment: 25