Performance Management is fundamentally a feedback process involving mutual trust and respect among all levels of the organization. Our successful program has been used by a Florida Sterling winner, and can be used to bring critical skills to your team. Elements we include in our basic program include:

I. A four-step action planner for process improvement
Gathering resources to understand current position
Planning for change
Taking action
Monitoring for continuous improvement

II. Elements of effective work teams
Clarification of goals
Open and clear communication
Balanced participation
Decision making

III. How to conduct effective action meetings
Elements of effective meetings
Mechanics and materials
Skills for managing action meetings
Staying focused, intervening and facilitation

IV. Tools for improving individual performance
What your team members need
What affects their performance
Setting management expectations
Improving your communications
Recognition and motivation
Dealing with non-performance: assessment & root causes

V. Measuring and improving workflow
Pert charts
Workflow analysis chart
Workflow diagram
Surveying and interviewing for data

We offer more in-depth workshops to take managers to the next level in areas of supervisory skills, communications and team building. We recommend this course be followed by our, Using the Appropriate Measurement Tool.

"Your investment in a great performance management tool or system will be wasted if you don't train people on observing and documenting behavior"

Tracey B. Weiss, Ph.D.
Reengineering Performance Management

This course has been certified by the Florida Department of Management Services to be used as a core component of their supervisory training. For more information, click here.

Would you like to discuss how this program could help your organization with the Sterling Challenge? Contact us.