Course Objective: Upon completion of this module participants will be able to apply the steps of the sales model to introduce new products, and cross-sell and up-sell complimentary products to customers.
Sales Model
Connect
Being knowledgeable about your products
Demonstrating courtesy
Being proactive
Using the customer’s name
Probe
Listening
Acknowledging
Probing
Checking for clarity
Present
Making recommendations
Conveying enthusiasm
Matching benefits to needs
Buying cues
Closing the sale
Process
Pulling it all together
Handling objections
Closing the call
