The ability to turn a prospect into a sale directly impacts your bottom line! And, it takes special skills to produce results over the phone. A successful telemarketer knows how to get the customer’s attention and keep it! This workshop can give your telemarketing group skills that go beyond a well written script. We’ll show you how to make the sale, and keep your customers coming back.
Sales Objectives: Make the telephone work for you
How to manage prospects
Tools for getting past the screener
Points on turning negatives into positives
Ways to establish credibility
Successful objective handling
Know when and how to close the sale
Telephone skills to keep your customers coming back
Active listening skills--why it is important to your business
Make your tone of voice work in your favor
Relationship building on the phone
We recommend this workshop be followed by our effective communication workshop. In addition we offer a more in-depth three-hour workshop on telephone courtesy. This workshop is used by some clients as a periodic refresher course.
